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TagMaster UK Technical Support Products

TagMaster UK Limited provides 1 year free Software Support on all new orders. After this initial period and to ensure you continue to get the great support, we would encourage you to purchase at a small cost our annual Software Support Agreement maintenance licence.  This ensures that the great service provided continues year after year.   Order part# CS-SSA-LN (per lane or device connection).

The substantial benefits are:

Software:

• Eligibility for free software upgrades.
• Access to any features which have been developed in our standard release since your last software version.
• Eligibility for ANPR recognition updates, we continually develop to ensure that we keep updated of any licence plate changes and continue to develop our ANPR engine to cope with these.
• The ability to add or remove modules.
• Upgrading as changes to platforms or operating systems happen.

 

Technical Support:

• Telephone, email and “dial-in” support for times when you need help or technical information.
• We aim to respond within 2 hours of a phone call, 4 hours on Email, within working hours.
• Where applicable, dial-in remote support is also available, at the discretion of our support engineers. The support provided is intended to provide remote problem analysis.
• Eligibility for bug fixes.
• Substantial cost savings – avoid having to buy full licence at full rate.
• Makes it easy to budget for future.

 

To check you are in support and entitled to all these great offerings or need support just contact us here at TagMaster UK Limited.