CONTACT

Technical Support Products

CitySync provides 1 year free Software Support on all new orders. After this initial period and to ensure you continue to get the great support, we would encourage you to purchase at a small cost our annual Software Support Agreement maintenance licence.  This ensures that the great service provided continues year after year.   Order part# CS-SSA-LN (per lane or device connection).

The substantial benefits are:

Software:

• Eligibility for free software upgrades.
• Access to any features which have been developed in our standard release since your last software version.
• Eligibility for ANPR recognition updates, we continually develop to ensure that we keep updated of any licence plate changes and continue to develop our ANPR engine to cope with these.
• The ability to add or remove modules.
• Upgrading as changes to platforms or operating systems happen.

 

Technical Support:

• Telephone, email and “dial-in” support for times when you need help or technical information.
• We aim to respond within 2 hours of a phone call, 4 hours on Email, within working hours.
• Where applicable, dial-in remote support is also available, at the discretion of our support engineers. The support provided is intended to provide remote problem analysis.
• Eligibility for bug fixes.
• Substantial cost savings – avoid having to buy full licence at full rate.
• Makes it easy to budget for future.

 

To check you are in support and entitled to all these great offerings or need support just contact us here at CitySync.